Time for a check-up—on your facility’s health program

The Nurse and Core Process

Senior VP of Nursing Becky Pinney

The true measure of the Corizon Health Core Process Program will be its impact on site performance, so as the end of the year approaches, your clinical leadership team asks that you please stop and do a “check-up” on the health of the program in your facilities. Has your gap analysis been completed? Are plans underway to address any areas that are in need of improvement? Have all staff members received the core process training? Is it used as part of the on-boarding process for new team members? Are you ready for the release of our new topics for Phase II?

Phase I of the Core Process Program was rolled out in July and August and included the intake process and the ordering and receiving of medications. The training classes, held in Brentwood, Tennessee, were well attended and received. However, the key to our success will be moving the processes from the training stage to the deployment stage.

The program was created to focus on two groups of people. First and foremost, our focus is on site level employees, the heart and soul of Corizon Health. The core processes are intended to provide step-by-step guidance for the key processes we use as an organization to deliver care to our patients on a daily basis. The program consists of several key documents for site staff:

  • Clinical Standard Operating Procedures (SOPs), which provide step-by-step information for each process, but more importantly, they share the “why” for each step. The training message of the SOPs is a critical part of the program.
  • SMART Cards are used as an “on the go” reference for nurses after they have been trained on the clinical SOPs. They help with recalling the important information that was shared in the SOPs and provide support information for nurses as they carry out their duties.
  • The Workflows also provide a quick reference guide by visually illustrating the clinical SOP steps to be taken, with an emphasis on critical thinking points when delivering care.

Our secondary focus is our site-level regional and site leadership teams. Our leadership teams and facility staff should be working together to ensure the complete deployment of Phase I. By now, all facilities should have completed the gap analysis and have plans in place to address any deficiencies that may have been found.

We are diligently working on Phase II of the program. The next round of topics, which will be rolled out in the first quarter of 2017, will include infirmary services, chronic care and the return and destruction of medication.

The Core Process team also is completing our own “checkup.” In the next few weeks, we will be reaching out to site and regional leaders seeking open and honest feedback on the program. We want to know what is working and what could be done to make the program more effective. We welcome your feedback to help us continually improve the Core Process effort.

Thank you for embracing the program and for your dedication to delivering a healthcare product for which we can be proud!

by: Becky Pinney, SVP Nursing